Who operates this site
Vensp is operated by 深圳市爱维物联网科技有限公司 (shen zhen shi ai wei wu lian wang ke ji you xian gong si). Contact details appear at the bottom of this page.
Information we receive
When you complete a PayPal purchase or contact us, we may receive your name, email address, telephone number, shipping address, ordered products, transaction reference, delivery details, and the content of your support messages. Hosting providers may also process basic technical logs needed to deliver and secure the website.
Payments
Checkout is provided by PayPal. Payment credentials and full card details are entered on PayPal's systems and are not stored by this website. PayPal handles information under its own privacy terms.
How information is used
We use information to confirm and fulfill orders, arrange delivery, provide tracking, respond to support requests, prevent fraud, maintain business records, and comply with legal obligations.
How information is shared
We may share only the information reasonably needed with PayPal, fulfillment suppliers, logistics carriers, hosting providers, professional advisers, and public authorities when legally required. We do not sell customer personal information.
Retention and choices
Information is retained only as long as reasonably necessary for fulfillment, support, dispute handling, accounting, fraud prevention, and legal obligations. To request access, correction, or deletion where applicable, email awsz111999@gmail.com.
Connected-product services
Some Vensp products use the Tuya app or other third-party connected services. Those services are operated independently and their handling of account, camera, audio, and cloud information is governed by their own notices and settings.
Children
This store is intended for adults purchasing pet-care products and is not directed to children under 13.