Seller
Vensp is operated by 深圳市爱维物联网科技有限公司 (shen zhen shi ai wei wu lian wang ke ji you xian gong si). Our business address, telephone number, and email appear below.
Products and pricing
Products are described in U.S. dollars. Available colors are white, gray, black, and almond, subject to availability. Screen settings, lighting, and manufacturing variations may cause minor visual differences. We may correct obvious errors before accepting an order.
Orders and payment
Payment is processed through PayPal. An order is accepted after successful payment and our confirmation that the product can be fulfilled. We may cancel and refund orders affected by pricing errors, suspected fraud, unavailable stock, unsupported delivery addresses, or other fulfillment problems.
Shipping
Standard tracked U.S. shipping is included. Orders ship from China with estimated delivery in 15–20 calendar days. See our Shipping & final-sale policy for delays, address corrections, cancellations, and support.
Final sales and product issues
We do not accept change-of-mind returns or exchanges. Customers should inspect deliveries promptly and contact us with order details and photos if an item is damaged, defective, or incorrect. Available remedies depend on the circumstances, applicable law, and applicable PayPal protections.
Connected services
Product features that depend on the Tuya app, Wi-Fi, cloud storage, or another third-party service are also subject to that provider's availability, terms, privacy practices, compatible devices, and regional limitations.
No express warranty
No express one-year or extended warranty is included. To the extent permitted by law, products and services are provided without additional warranties beyond those expressly stated on the website. Rights that cannot legally be excluded remain unaffected.
Contact
Questions about these terms may be sent to awsz111999@gmail.com or raised by telephone at +86 13723783126.